Accessibility Statement

Introduction

Pronto Software Limited is committed to ensuring our digital platforms are accessible to all individuals, regardless of ability or disability. Accessibility is a fundamental part of our design and development process, reflecting our mission to unlock operational clarity through inclusive technology.

Our Commitment to Accessibility

We believe everyone should have equal access to the information and services we provide. As part of our commitment, we strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA standards. Accessibility is integrated into our product lifecycle, from initial planning to post-release evaluation.

Measures to Support Accessibility

To ensure accessibility across our SaaS platforms and public-facing websites, we have implemented the following measures:

• Accessibility training for designers, developers, and content creators
• Regular audits using automated and manual testing tools
• Inclusive user research involving people with disabilities
• Accessibility checkpoints during development sprints
• Ongoing collaboration with accessibility consultants

Conformance Status and Standards Applied

Our website and SaaS platforms aim to conform to the WCAG 2.2 Level AA guidelines, published by the World Wide Web Consortium (W3C). These guidelines outline how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, cognitive, and motor impairments.

Technical Specifications & Compatibility

This website is designed to be compatible with the following environments:

• Modern web browsers: Chrome, Firefox, Safari, Edge
• Screen readers: NVDA, JAWS, VoiceOver
• Operating systems: Windows, macOS, Android, iOS
• Input devices: keyboard navigation, screen readers, voice command tools

We recommend using the latest version of your browser and assistive technology for the best experience.

Accessibility Features Implemented

• Semantic HTML5 structure for better screen reader navigation
• Descriptive alt text for all non-decorative images
• Keyboard-accessible interface with visible focus indicators
• High contrast between foreground and background elements
• ARIA labels and roles where necessary for dynamic content
• Responsive design for accessibility across all device sizes

Known Limitations & Alternatives

While we strive for full accessibility, some areas may present challenges:

• Certain third-party components used in our SaaS dashboards may not fully support keyboard navigation
• Archived PDF documents may not be fully accessible

We are actively working to resolve these issues. If you encounter any barriers, please contact us using the information below. We are committed to providing alternative formats or support where needed.

Feedback and Contact Information

We welcome feedback on the accessibility of our site and services.

Company Name: Pronto Software Limited
Address: 20 Lakeside Drive, Burwood East, Victoria 3151, Australia
Email: info@pronto.net
Phone: +61 3 9887 7770

Formal Approval of this Statement

This Accessibility Statement has been approved by the Managing Director of Pronto Software Limited, Chad Gates, on behalf of the executive leadership team.

Assessment Approach & Continuous Improvement

Accessibility assessments are conducted using a hybrid approach that includes:

• Automated tools (e.g., Axe, Lighthouse)
• Manual keyboard and screen reader testing
• User testing with individuals with disabilities

We evaluate our platforms on an ongoing basis and update them regularly to improve accessibility as new standards and technologies emerge.

Date of Last Review

This statement was last reviewed on January 5, 2025.